Big Brand Tire & Service

Trevor Fowler a month ago

Roberto and the techs were awesome. Figured out my issue within minutes and fixed me up and I was out the door so quickly. He was so generous with my end of the day appointment. If I ever have another issue I'm coming back here!

Terrance Black, Jr. a month ago

This was my first experience getting my vehicle serviced ever. Roberto. took great care of my vehicle. He is incredibly kind and knowledgeable. The cost was reasonable! The best part was that the inspection was honest, sincere, and with integrity. I left learning something new and I now have a place I can trust. I highly recommend their services. Thank you, Roberto!

Haley Sample 2 months ago

I’ve been bringing my car here for years, even before it became Big Brand Tire & Service. I’ve consistently had a great experience. The team is friendly, honest, and easy to work with, and they always get me in and out quickly. Most importantly, I’ve never felt pressured or taken advantage of, which goes a long way. I definitely recommend them if you’re looking for reliable, trustworthy service.

Lisa Connolly 3 months ago

This place came highly recommended. Honest and informative. They definitely know their stuff! Pricing is quite reasonable. I am thrilled to have found them . They let me know everything that was wrong and what they needed to do (upfront) including pricing. They showed me the actual problems and spoke in Lehman terms, which I very much appreciated. Looking forward to getting the work on my vehicle there.

Lil DeThomas 5 months ago

Edit: The situation was taken care of and warrantied out in a timely manner. I have the displeasure of writing this review after trying to get my issue resolved with multiple people. My family and I had been going to Elder Auto for at least a decade before they sold to Big Brand, which is where a majority of the good reviews came from. We stopped going when we noticed things going down hill, as they usually do when corporate gets involved. The last time I took my car in, I got my front brakes done. The first thing I noticed was that my brakes were squeaky immediately after being changed. I don’t put very many miles on my car because I typically live close to where I work. This service was done back in October of 2023. Normally, I would never complain about something from that long ago but I had some unfortunate news today. Upon inspection from another mechanic at South Birch Automotive (they’re great), I discovered the brakes were installed with, “the wrong size rotor, the shims on the brake pads were improperly installed, and brake lines were twisted up.” I don’t know much about cars and trusted the mechanics at Big Brand when they assuaged my initial concerns with their wor